Struggling through your new product assembly? Check out our ever-growing video library to help you get headed in the right direction. There you will find:

• Assembly Videos: full-product assembly videos for a variety of our products.

• Assembly Tips: an array of short clips that walk you through the process of a particular assembly steps.

• Hose Reel Help: Our hose reel help library covers everything you need to know about your Suncast® hose reel from initial set-up to installing a variety of replacement parts. Don't forget to check out our feature highlight videos too!

Still have questions? Our Assembly Specialists are here to help!

• For assistance over the phone, please give us a call at 1-800-846-2345 (M-F 7:30 am-6pm CST)

• You can also submit a request via email by clicking here: Contact us. Once we receive your request, one of our Assembly Specialists will assess your concern and reply with some suggested troubleshooting tips.  To ensure we can provide you with the best assistance, we suggest including the following information:

  • The model number of your unit.

  • Brief explanation of what you are having difficulty with (and what step in the assembly manual you are currently working on).

  • Pictures of the unit in process.

Still Need Help?* You can Submit a Support Request anytime or give us a call at 1-800-846-2345

*We are available Monday thru Friday from 7:30 AM to 6:00 PM CST