Have a question about our return policy?  Check out our FAQ section below to find the answer! 

Before attempting to return any merchandise, you must first obtain a written return authorization from the Suncast® Customer Care Center. You must submit your request within thirty (30) days of your receipt of the merchandise you are seeking to return. If you need to contact us to request a return authorization please give us a call at 1-800-846-2345 or submit a request by clicking here: Contact us 

Q: I purchased an accessory kit and I no longer want it, how do I initiate a return?

A: Unwanted accessory kits may be returned as long as the item is in new condition (unused) and in the original packaging (include all fasteners, instructions, and accessories). Once Suncast® has provided you with an RA# you have 2 weeks to return the item back to Suncast®.

To request a return authorization, please submit a request (by clicking here) and include the following information:

• Your full name & shipping zip code

• Your order number

• Reason for return

Once received, a member of our Customer Care team will review and reach back out to provide you with further instructions.

Q: I purchased a replacement part and I no longer want it, are replacement parts returnable?

A: No, replacement parts purchased online at Suncast.com or through our Customer Care center are final sale, and not returnable.

Q: I received my order and there is a problem with it, what are my options?

A:  Defective, incorrectly shipped or merchandise that is damaged prior to receipt by you may only be returned in exchange for the exact same merchandise. Suncast® will not accept returns of merchandise based on damage or shortage claims that are not noted by the delivery service and reflected on the bill of lading (or otherwise reflected in a damage report) created at the time of delivery.

To request a return authorization, please submit a request (by clicking here) and include the following information:

• Your full name & shipping zip code

• Your order number

• A photo displaying the damage

• If the item shipped via LTL please also include your proof of delivery slip with the damage exception notated on the delivery slip

Once received, a member of our Customer Care team will review and reach back out to provide you with further instructions.

To review the Suncast® Return policy in full, please visit: Suncast Return Policy